How to verify the genuineness of your DSO Shell kit

How to verify the genuineness of your DSO Shell kit

Postby jye1 » Tue Jul 11, 2017 7:27 am

From time to time we received requests from customers to verify the genuineness of their boards. The post presents a simple method that users can use to do the verification quickly. This method bases on the following facts.

1 ) Each board contains a unique ID which was printed at a sticker on PCB and is displayed each time at the first screen of power-up.
2 ) Each board contains a unique serial number which is also displayed each time at power-up.

So to verify the genuineness of a board users can

1 ) Check whether the board ID on sticker matches that displayed on screen. If they do not match the board is a fake. [Tips: You can press any button to hold the first screen after the bottom line is displayed.]
2 ) Check whether serial numbers or board ID's are duplicated when you have multiple boards. If they do the boards are likely fake.

The photo below shows the method.

150_MainFront&Back_1.jpg


Users can also compare silk printings on board to that shown in the photo. Usually fake boards have poor printings (different fonts, wrong spelling, etc). If users have any questions please contact JYE Tech at jyetech@163.com
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Re: How to verify the genuineness of your DSO Shell kit

Postby jan » Sun Jul 16, 2017 3:15 pm

Hi forum ,

My mainboard has non-matching numbers look at the pictures .

AND , is a " DSO SHEii" !!



You are WARNED !!



jan
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Re: How to verify the genuineness of your DSO Shell kit

Postby jye1 » Thu Jul 20, 2017 2:15 am

It is suggested to request full refund from the seller. If you need any official confirmation of the fake product please contact JYE Tech at jyetech@163.com. Please send photos of the board and power-up screens.
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Re: How to verify the genuineness of your DSO Shell kit

Postby jan » Sat Jul 29, 2017 9:23 am

removed by original poster
Last edited by jan on Mon Aug 07, 2017 1:18 pm, edited 1 time in total.
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Re: How to verify the genuineness of your DSO Shell kit

Postby MorganFlint » Wed Aug 02, 2017 9:14 am

jye1 wrote:It is suggested to request full refund from the seller. If you need any official confirmation of the fake product please contact JYE Tech at jyetech@163.com. Please send photos of the board and power-up screens.

Hello, jye1,

I've had this problem and, following your advice, I have asked for a full refund to Aliexpress stating it was a counterfeit. Now Aliexpress is offering me a 20% refund or returning goods and 100% refund, but the latter is not viable for me as the cost of returning exceeds the product cost.

In the advertisement, they say it's a "Orignal Tech DS0150 15001K DSO-SHELL (DSO150)" but, as you can see in the following photos, the PCB seems an exact copy of the authentic item, except for the Sheii (I had previously bought a good one from Gearbest, but they ran out of stock).

ImageImage

Aliexpress admits I was sold a "DSO Sheii" instead of "DSO Shell", but they say my counterfeit claim is invalid because "Sellers have distribution of rights this brand", and ask me to "provide clear photos of the items you have received, including a comparison between the fake and original one, and please provide the official inspection statement from the brand owner".

The first part has already be done (I provided the same attached photos of the boot screen and sticker with different numbers, and of the "Sheii" logo, and also a link to this thread), but I need your help for the second part. As you asked in your post, I've sent an email to jyetech@163.com, but I'm also posting it here in case it can help others with the same problems.

Thanks!
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Re: How to verify the genuineness of your DSO Shell kit

Postby jye1 » Sun Aug 06, 2017 4:32 am

Thank you for reporting the fake product. It looks we didn't receive your email. Please use the following links to download the official statement against the fake authorization which we believe the seller has provided to AliExpress and the official inspection statement about the fake product. Please freely contact JYE Tech at jyetech@163 for any further assistance if required.

Statement against fake authorization: http://www.jyetech.com/Downloads/Statem ... zation.zip

Inspection statement about the fake product: http://www.jyetech.com/Downloads/Statem ... xpress.zip
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Re: How to verify the genuineness of your DSO Shell kit

Postby MorganFlint » Wed Aug 09, 2017 8:48 am

Hello, Jye.

I saw your post after I received the first document (Statement against fake authorization) via e-mail, and passed it to Aliexpress, so I couldn't submit the second one. Anyway, they finally closed the dispute without apparently having even read it. The verdict was as follows:
    "DSO Sheii" instead of "DSO Shell": Valid
    counterfeit goods: Invalid Sellers have distribution of rights this brand
    Final resolution: Partial refund 3.98 USD without returning goods
I appealed saying I had proved the seller's authorization was fake, but Aliepress rejected the appeal with the following message:
    I am sincerely sorry for your unsuccessful purchase experience. Regarding this dispute, we found there's no detailed evidence for the problem you mentioned when our Case Management Specialist handled this case. Besides, there is no video from you can prove the quality problems as well. As you know, it is hard for dispute team to help our buyers if the evidence is not supported. That's why we reminded you to provide the detailed video to verify your claim in the mail
This seems like an "standard reply" and reaffirms me in the idea they didn't even read the document (they talk about a "video" that never was asked for...).

At least, I'm getting a partial refund which (I hope) leaves the fake seller with no benefits, so I encourage others who have had this problem to open a dispute and ask for a full refund, maybe if they submit both documents from the beginning they can succeed, and even if they don't get the full refund they may get a partial one as I did, discouraging fake sellers to continue to do so.
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